Transitioning from proprietary platform to our Mid-Office Platform
Since 1994, Kolibrie HRM has been a payroll specialist for the hospitality industry. In 2018, they embarked on the development of their own process automation platform with the aim of alleviating concerns for both hospitality employees and entrepreneurs. However, after three busy years, they made the decision to discontinue their proprietary developments and transition to our platform. The objective was clear: to enhance service for customers and temporary employees while ensuring full compliance with all laws and regulations.
Customization challenges with proprietary platform
Initially, the development of their own Time Management portal and onboarding proceeded smoothly. However, they quickly encountered hurdles. Bob van Groeninge, IT manager Kolibrie HRM explains: “Beyond time processing and onboarding, numerous unforeseen challenges emerged. In hindsight, it’s evident that certain aspects were not thoroughly considered. While developing something in-house is enjoyable, maintaining it is an entirely different matter. Our collaborating party lacked knowledge of the staffing industry, necessitating extensive explanations. Sustaining the product became both draining and costly.”
The Mid-Office platform is a stable, proven product tailored for the staffing industry. Particularly Time Interpretation saves us considerable time and ensures compliance.
Bob van Groeninge – IT Manager
Mid-Office: tailored for the entire staffing market
While working on their own platform, Bob closely monitored the progress of our mid-office platform. “One cannot help but notice the evolution of the platform into a comprehensive mid-office solution, encompassing onboarding, time management, and automating various other processes such as sick leave requests. It’s evident that the Mid-Office platform is tailored for the entire staffing market. Their expertise and understanding add tremendous value.”
The key to success
This realization led them to discontinue their proprietary platform. In 2021, Bob devised an IT landscape plan for Kolibrie HRM, laying the groundwork for a new, intensive partnership with us. It’s a genuine collaboration marked by mutual commitment.
“The Mid-Office platform is a stable, proven product tailored for the staffing industry. It was a natural choice. Particularly with time interpretation, a feature absent in our system, it saves us considerable time and ensures compliance.”
Prioritizing relationships over administrative controls
The automation initiative aims to shift administrative burdens from employees to the system. “Our intention isn’t to eliminate jobs but rather to redirect focus towards nurturing relationships at the forefront, rather than repetitive tasks and controls in the background.”
If successful, this endeavor will ideally enable them to double sales with the existing workforce.
